Whether or not a doctor shows empathy can even impact malpractice risk. It affects perception of care, outcomes, and referrals. The importance of good interactions and communication between providers and patients cannot be overstated. Prioritize the doctor-patient relationship. You won’t know until you do some digging. That may be a more inviting waiting room, better customer service, or extended hours. You must also demonstrate that you take it seriously and act on it-by responding to complaints and comments, if warranted, and by making changes to give patients what they want. It’s not enough to simply collect feedback, however. You should also check your online reviews and doctor rating sites from time to time. So how do you find out what patients want? You can conduct patient satisfaction surveys (although be cautious of whether they’re doing more harm than good). Other factors may actually be more important in deciding whether or not to choose your practice, such as hours, location, wait times, recommendations, and online reviews. However, for most patients that’s a given. You may assume the answer is obvious: excellent care. Read on to find out what they are, and be sure to follow the links to our previously published posts for more information on each topic. For instance, is your schedule designed to accommodate doctors or geared toward patients? Dahl identifies five elements of a patient-focused practice. Many doctors think they are running a patient-focused practice without stopping to consider what that really means, writes medical practice management specialist Owen Dahl in Physicians Practice. These changes require a change in the way doctors operate their practices, from physician-focused to patient-focused. We are seeing a greater focus on patient satisfaction and a shift toward pay-for-performance reimbursement models.
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